BD
Bradley D

1 reviews | Active since May 2022

31 May 2022, 15:54

I feel ******

Please update, I am withholding my monthly payment until this issue is resolved, it's been just over a month now, my previous monthly payment was a total waste of time because I paid but got zero service, zero network and zero effort by u guys in resolving this issue. If I pay this month it will be more money thrown away "nobody will buy milk if it is sour neither will anyone pay for food that is rotten" which is how I feel about your service you are selling us rotten apples and expecting us to eat it by letting us pay for 20mb speed buyt giving us less than 0mb speed.What ****es me off more is that I call and get told I will get called back then the call dropped on my countless times with zero assistance and not a single call back, I've been guaranterd the problem will be fixed within hours which was 3 weeks ago, I've been told it will take 2 days which was a month ago and just this pass Friday I was told it was going to be resolved by Sunday which u should tell I knew was bull**** after all the previous times I was trolled by your consultants. Fix this before someone opens a bad review page on you guys for such ******* and I say ******* because only ******** take people's money and lead them on without providing the promised service and I am sure we are not the only people with this issue so please sit and predict the future outcome if this isn't resolved on a large scale

Your speedy response is appreciated

0
Replies (7)
Zoom fibre
Zoom fibre's reply10 Jun 2022, 10:38
Official
 Good day Bradley D, we do apologize for your experience thus far. Please supply us with your physical address and we will escalate the matter to your selected ISP. 
BD
Bradley D's update14 Jun 2022, 07:34
Reviewer Update
111 kingklip avenue newlands east. Please fix this urgently it's been too long
Zoom fibre
Zoom fibre's reply14 Jun 2022, 08:29
Official
Good Morning, apologizes for the delay. We are following up with our support team on this. We will revert back at the soonest as feedback is supp****. 
Zoom fibre
Zoom fibre's reply14 Jun 2022, 11:52
Official
Good Morning Bradley, our support team has confirmed that the issues on your line have been resolved. Could you please confirm if your line is up and running? 
BD
Bradley D's update14 Jun 2022, 12:51
Reviewer Update
Good Day

It is currently running.
Zoom fibre
Zoom fibre's reply14 Jun 2022, 13:20
Official
Great stuff, let us know if there is anything else we may assist with. 
BD
Bradley D's update14 Jun 2022, 13:31
Reviewer Update
Much appreciated thank you