KM
Karabo M

1 reviews | Active since Feb 2023

28 May 2024, 18:36

I am so annoyed with company honestly and everyone I've ever spoken to for assistance the worst of all is some agent by the name of madintja

I am so annoyed with company honestly and everyone I've ever spoken to for assistance the worst of all is some agent by the name of madintja. I have been waiting for my Fibre to be installed since the 13th of May and everytime I get someone they tell me the matter has been escalated or a ticket has been open (no ticket numbers gets provided to me might I add). And theres two households near me that have signed up for zoom Fibre long after me but they are sorted now, I don't get what's the hustle. I totally do not recommend zoom Fibre because clearly they don't treat all customers the same now it's me tomorrow it might be you so I advice everyone that's thinking about it to think twice and consider other options

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Replies (1)
Zoom fibre
Zoom fibre's reply28 May 2024, 19:04
Official
Dear Karabo, thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. An agent will be in contact with you .Kind Regards Zoom Fibre Team