sS
serasmus S
1 reviews | Active since May 2016
31 Aug 2022, 11:53
horrid service delivery
Beverleigh Ross Erasmus Issue still not resolved - 5 more days passed. more money waisted....be honest !!!do you actually have a contract with MWEB why this technical issue... my entire street has fibre with zoom .... may I mentioned forced to be with zoom - no other service provider in my area. asking for days to speak to person of authority, poor operators taking all the stress for a problem that seems not possible to resolve. very disappointed. seems no good reviews for zoom anyways
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Replies (2)
Zoom fibre's replyOfficial
31 Aug 2022, 18:49Dear Beverleigh, we have escalated your query internally and are awaiting feedback from one of our partners. At this stage we do not have further feedback but we will keep you informed and apologise once again for the inconvenience.
Zoom fibre's reply31 Aug 2022, 18:49
Official
Dear Beverleigh, we have escalated your query internally and are awaiting feedback from one of our partners. At this stage we do not have further feedback but we will keep you informed and apologise once again for the inconvenience.
Zoom fibre's replyOfficial
01 Sept 2022, 09:12Greetings Beverleigh, we have received confirmation from our operations team that the provisioning of your line is currently activated. Can you kindly confirm the following?
Zoom fibre's reply01 Sept 2022, 09:12
Official
Greetings Beverleigh, we have received confirmation from our operations team that the provisioning of your line is currently activated. Can you kindly confirm the following?