TM
Tshepo M
1 reviews | Active since Jan 2014
29 Nov 2024, 09:56
HORRIBLE SERVICE ZOOMFIBRE & ACCELERIT
If ever there was a useless service provider is Zoom Fibre and their affiliates Accelerit. would strongly encourage people to refrain from these companies their service sucks..
Helpful (0)
Replies (5)0
Replies (5)
Zoom fibre's replyOfficial
29 Nov 2024, 10:02Dear Tshepo thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
Zoom fibre's reply29 Nov 2024, 10:02
Official
Dear Tshepo thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
TM
Tshepo M's updateReviewer Update
29 Nov 2024, 10:12We shall see...
chats being closed while still in duscussion.
image.png 299.13 KB
chats being closed while still in duscussion.
image.png 299.13 KB
TM
Tshepo M's update29 Nov 2024, 10:12
Reviewer Update
We shall see...
chats being closed while still in duscussion.
image.png 299.13 KB
chats being closed while still in duscussion.
image.png 299.13 KB
TM
Tshepo M's updateReviewer Update
29 Nov 2024, 10:27i went to buy data seeing im not getting what i paid for as i said, i have work to do.
TM
Tshepo M's update29 Nov 2024, 10:27
Reviewer Update
i went to buy data seeing im not getting what i paid for as i said, i have work to do.
TM
Tshepo M's updateReviewer Update
29 Nov 2024, 18:51Absolutely horrific service by zoom fibre and accelerit 2 days after recharging, I still don't have internet only thing you get is being moved from pillar to post, absolute shambles of ISP providers
TM
Tshepo M's update29 Nov 2024, 18:51
Reviewer Update
Absolutely horrific service by zoom fibre and accelerit 2 days after recharging, I still don't have internet only thing you get is being moved from pillar to post, absolute shambles of ISP providers
Zoom fibre's replyOfficial
30 Nov 2024, 08:46Dear Tshepo,
Thank you for bringing your concern to our attention. We sincerely apologize for the delay you experienced with your service. At Zoom Fibre, we strive to provide uninterrupted connectivity, and we regret any inconvenience caused during this time.
Our technical team has thoroughly investigated the issue, and we’re pleased to confirm that your service is now fully operational. We have verified that there is active usage on your line, which indicates that your connection is stable.
Should you encounter any further issues or require additional assistance, please do not hesitate to contact our customer service team directly on +***6 or Whatsapp us on +***6.
We value your patience and understanding, and we are committed to delivering reliable and efficient service moving forward.
Kind regards,
Zoom fibre's reply30 Nov 2024, 08:46
Official
Dear Tshepo,
Thank you for bringing your concern to our attention. We sincerely apologize for the delay you experienced with your service. At Zoom Fibre, we strive to provide uninterrupted connectivity, and we regret any inconvenience caused during this time.
Our technical team has thoroughly investigated the issue, and we’re pleased to confirm that your service is now fully operational. We have verified that there is active usage on your line, which indicates that your connection is stable.
Should you encounter any further issues or require additional assistance, please do not hesitate to contact our customer service team directly on +***6 or Whatsapp us on +***6.
We value your patience and understanding, and we are committed to delivering reliable and efficient service moving forward.
Kind regards,