Horrible installation, excuses and blaming left right and centre! Does not care.

Its very sad that there is not a -1 star or a ZERO star! I am ****** tired of all the excuses and hidding behind excuses for not being able to sort out a very very bad installation from the start! Excuse after excuse! Blame back and forth between YOU and Cool Ideas! The customer hopeless in between and having to drive this so that there can be a positive outcome! No one cares, aslong as they have raised a ticket then they think everything is fine! Ticket here, ticket there.... nothing happens. Everyine is hiding behind a ticket. This department blames this one, that department blames that one. So it goes. The customer can wait, he is not important at all. I am shocked that a company can get away with service like this and have a no care attitude like this! The technitions cant even get to the problem. Then they blame this, then that, then this. Do they really know whats going on? Do they have the skills and the knowledge to perform these installations? It shocking! But dont forget, You as a customer MUST pay upfront... the service after paying or complete lack of it, is you as the Customers problem after paying!