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ROGENDREN R
1 reviews | Active since Oct 2012
08 Feb 2022, 09:26
HOPELESS PROVIDER
In my area Zoom has been live since December 2021 , yet we have had endless outages!!! blame goes onto new providers digging up or theft of cables. were all these scenarios not thought of before the idea of rolling out live. or is it just extremely poor service? no service but still get charged monthly subscription as normal. what a bunch of *******.
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Replies (7)0
Replies (7)
Zoom fibre's replyOfficial
08 Feb 2022, 09:37Good Morning Rogendren, we do apologize for the inconvenience caused. Could you please supply us with your address and we will assist further.
Zoom fibre's reply08 Feb 2022, 09:37
Official
Good Morning Rogendren, we do apologize for the inconvenience caused. Could you please supply us with your address and we will assist further.
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ROGENDREN R's updateReviewer Update
08 Feb 2022, 09:4992 hercus avenue tongaat
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ROGENDREN R's update08 Feb 2022, 09:49
Reviewer Update
92 hercus avenue tongaat
Zoom fibre's replyOfficial
08 Feb 2022, 10:29Hey Rogendren, please note that there had been extensive damage done to the Zoom Fibre network in Tongaat because of a Hurricane. Our maintenance team is working tirelessly in resolving this issue. We will revert back once more feedback is supp****. Thank you for your patience and we do apologize for the inconvenience caused. Zoom Fibre Team.
Zoom fibre's reply08 Feb 2022, 10:29
Official
Hey Rogendren, please note that there had been extensive damage done to the Zoom Fibre network in Tongaat because of a Hurricane. Our maintenance team is working tirelessly in resolving this issue. We will revert back once more feedback is supp****. Thank you for your patience and we do apologize for the inconvenience caused. Zoom Fibre Team.
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ROGENDREN R's updateReviewer Update
08 Feb 2022, 10:41Hurricane?? really ?? i live in the damn area there was no such incident ! just adding to the lies and excuses.
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ROGENDREN R's update08 Feb 2022, 10:41
Reviewer Update
Hurricane?? really ?? i live in the damn area there was no such incident ! just adding to the lies and excuses.
Zoom fibre's replyOfficial
06 Jul 2022, 12:01Greetings Rogendren, we do apologize for the experience thus far. We believe there might have been a miscommunication of understanding as we receive reports on the ground from our maintenance team hence the previous feedback given. Please notify us if your escalation has been resolved and if you have any other support issues, please do contact us so we can further assist.
Zoom fibre's reply06 Jul 2022, 12:01
Official
Greetings Rogendren, we do apologize for the experience thus far. We believe there might have been a miscommunication of understanding as we receive reports on the ground from our maintenance team hence the previous feedback given. Please notify us if your escalation has been resolved and if you have any other support issues, please do contact us so we can further assist.
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ROGENDREN R's updateReviewer Update
06 Jul 2022, 12:14WOW! AMAZING !
A WHOLE 5 MONTHS LATER YOU DECIDE TO FOLLOW UP ON ESCALATION. WHAT BRILLIANT SERVICE!!
NAH THANKS GUYS, MOVED ISP AND HAVING A WAY BETTER SERVICE. EVEN OUTAGES ARE RESOLVED WITHIN 24 HOURS.
WITH ZOOM IT WOULD HAVE PROBABLY TAKEN 5 MONTHS HEY?
A WHOLE 5 MONTHS LATER YOU DECIDE TO FOLLOW UP ON ESCALATION. WHAT BRILLIANT SERVICE!!
NAH THANKS GUYS, MOVED ISP AND HAVING A WAY BETTER SERVICE. EVEN OUTAGES ARE RESOLVED WITHIN 24 HOURS.
WITH ZOOM IT WOULD HAVE PROBABLY TAKEN 5 MONTHS HEY?
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ROGENDREN R's update06 Jul 2022, 12:14
Reviewer Update
WOW! AMAZING !
A WHOLE 5 MONTHS LATER YOU DECIDE TO FOLLOW UP ON ESCALATION. WHAT BRILLIANT SERVICE!!
NAH THANKS GUYS, MOVED ISP AND HAVING A WAY BETTER SERVICE. EVEN OUTAGES ARE RESOLVED WITHIN 24 HOURS.
WITH ZOOM IT WOULD HAVE PROBABLY TAKEN 5 MONTHS HEY?
A WHOLE 5 MONTHS LATER YOU DECIDE TO FOLLOW UP ON ESCALATION. WHAT BRILLIANT SERVICE!!
NAH THANKS GUYS, MOVED ISP AND HAVING A WAY BETTER SERVICE. EVEN OUTAGES ARE RESOLVED WITHIN 24 HOURS.
WITH ZOOM IT WOULD HAVE PROBABLY TAKEN 5 MONTHS HEY?
Zoom fibre's replyOfficial
06 Jul 2022, 12:57We do humbly apologize for your experience and understand the frustration caused from a customer's perspective. As a growing organization, we continuously task ourselves on how we can better our services and customer experience and solely notify your feedback is apperciated
Zoom fibre's reply06 Jul 2022, 12:57
Official
We do humbly apologize for your experience and understand the frustration caused from a customer's perspective. As a growing organization, we continuously task ourselves on how we can better our services and customer experience and solely notify your feedback is apperciated