AC
Alan C

1 reviews | Active since Feb 2012

07 Sept 2022, 14:18

Happy with the service in Saldanha Bay.

Zoom rolled out to Saldanha Bay a few months ago. I signed up because they have the only fibre backbone in the area. Things did not start smoothly. Delays and technical issues were a headache. Perhaps just teething problems since it is a brand-new service in the area. However, for the past two months (perhaps more), it's been a rock-solid service. Oddly, though, I have tried to upgrade from 100/100 to 200/200 on two separate occasions with no response from the ISP (WebAfrica). Best of all, with inverter backup at home, there's no loss of comms during Eskom's sleepies time.

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Replies (1)
Zoom fibre
Zoom fibre's reply07 Sept 2022, 15:55
Official
We are humbled by your response and appreciate the feedback given. Please provide us with your contact details so we can escalate your upgrade query to the relevant channels within our department. Kind Regards