GREAT START THEN APALLING INCOMPETENCE

Our initial experience with the Zoom installers and first 6 weeks of programming was very positive. Paid in full for installation + signal booster + remainder of December by EFT. Paid January by EFT Then the truly ********** experience began. Received email on Friday 4 Feb 13h30 with invoice for February. Service suspended 16h30. No after hours service but when an email was finally answered on 6 Feb it was to say we hadn't paid for January, hence the cutoff. Seems the other service providers in our area are much the same with ratings below 3. Luckily we have many unwatched DVDs so we can wait another year or two for a fibre provider who is more interested in quality and customer service than quick bucks