Frustrated user of Zoom

I haven’t had connection for 2 weeks now, I’m on my 3rd week. I’ve called, whatsapped, requested calls back and went to branch in Orange Farm this morning. No help has been offered, all I’m being told is that a ticket has been logged and I should wait for contact from technicians. Why aren’t there enough technicians placed in each location? This so frustrating because my life is on stand by due to this nonsense.