Frustrated over refusal to credit 8 full days!!! Never subscribe to zoom!! Ever!!

I don't even know where to start to express my disappointment with this service provider , me and all the other parties involved. Not sure if they also monitor their socials because Orange Farm is buzzing with unhappy clients due to their poor performance and lack of response to attend to issues. In December 29th I lost network reported it to them 31st December and daily for the following 8 days being taken from pillar to post clams that their technicians are on the road attending to queries were received on their useless WhatsApp channel where they even cut you off when you complain and are not happy. They restored my connection after 8 days while I'm working from home buying my own data ,I spent R300 on buying data from those days to sustain the work from home and my entire household ,they continued and promised to extend my service and credit those days that were missed ,cause I had paid for the full month now It means my money's gone to them for their lack of response. My subscription was supposed to expire 22 Jan 2026 , then agreed to extend it with the 8 days , meaning would've extended till 30th Jan 2026, I've got screenshots. When I check the extension it was extended with only 4 days instead ref *** expiring 26th Jan 2026. Mind you, I get paid 28th monthly meaning I'll have to again have to borrow money to resubscribe to their stupid service or suffer being left without the service I paid for ,please bear in mind ,I always paid them early and ensure my account was up to date hence I had credit . When I approached them about this , they claimed their SLA (which no one knows about) only approves the 4 days which infact is unfair cause their systems malfunctioned somehow and many of us in Orange Farm were left in the dark no WiFi ,while we paid in full for the month. I'm extremely angry. When I approach them to discuss and resolve this , Lyall , their team lead at that whatsapp stupid group kept instructing me instead of listening , even after I provided proof of the agreement we had with the business to refund me or credit my entire 8 days he insisted that it won't be done etc... please please ,if you need proof or you need piece of mind ,never and I mean never subscribe to them they will take your money not help you when you get cut off , they are a very bad service and their staff doesn't know how to do their jobs ,they speak of SLAs which were never mentioned when we open accounts with them.