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Tandie M
1 reviews | Active since May 2025
24 Mar 2026, 10:21
Fibre installation query
I have ordered a fibre last week Wednesday. I was told to wait for 72hours to be called and make an appointment for the installation. Now today is the 5th working day. No one comes back to me. I called with no answer, I have to keep on spending money on buying data, because I have to wait I don't know for how long??
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Zoom fibre's replyOfficial
24 Mar 2026, 10:22Dear Tandie thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
Zoom fibre's reply24 Mar 2026, 10:22
Official
Dear Tandie thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
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Tandie M's updateReviewer Update
26 Mar 2026, 18:14Is it possible to cancel and get a refund, I still haven't any call saying they will come and install. I got a call and I was told they might not be able to install since someone already has it in our complex. Can I please please get a refund, so that I can order from other companies.
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Tandie M's update26 Mar 2026, 18:14
Reviewer Update
Is it possible to cancel and get a refund, I still haven't any call saying they will come and install. I got a call and I was told they might not be able to install since someone already has it in our complex. Can I please please get a refund, so that I can order from other companies.