1 reviews | Active since May 2024
Fiber has been down several times since installed in March 2024!!
I live in Orange Farm, installed fiber in March and my experience is tge worst. I have had the most horrible experience with Zoom Fiber. Dismally Poor!!!
I have had the same issue over and over again where the fiber flashes red lights and loses connection. It has gotten worse to a point now it happens every week, it plays for only few days then goes off. I logged a call as it has been off from last week Tuesday 21st May 2024, till date I am still waiting for maintenance who were informed about my issue last week already (so as I have been informed) . I have not received any update nor any communication from Zoom team. I always have to follow up with them then I receive the same answer "your ticket has been sent to maintenance. Firstly my Router is installed upside-down because that's how they wanted to place it that might be the issue? . I have requested them to come change the router as it might be the issue this is happening every week. They say there is construction which breaks the wires hence the breakouts, then my question is why am I the only one facing the problem??? My neighbors are not facing the same struggles as I am hence I think the problem might be the router. For argument sake lets say it is indeed the construction the problem, Zoom must then have fugured out a way to work aournd it or negotiate with contractors to reach mutual ground as their customers are suffering. This is really ridiculous!!! I was advised when I CALLED on Friday that maintanace will arrive orver the weekend, No one showed up nor called me.
I have not missed my payments but I get to connect less than the month I have paid for. Below are lists of tickets I had opened so far with the same issue.
ZF0003M9O ZF0003PQD ZF0003S6U ZF0003L67 ZF0003PQE ZF0003S6T ZF0003S6U ZF000415J
The current pending ticket is ZF00045G9. Fiber has been off for 6 DAYS and its causing me financial inconveniences!!! Can I have my fiber fixed and don't do a temp fix but ficmx the route problen. I cannot be reportibg the same issue every week. I am expecting Zoom team to fix this by Monday. Legal action action is being considered as I am paying for services I am not receiving not even a refund for the days the fiber has been off in a month which is more than 2 weeks in a month.
Worst part of it they don't even contact you, I had to check up for update via watsapp and calls NO efforts from their side, they wanna suck money out of me then do not provide the service huh??? That is *******!!!
I was advise that they are investing till when will the investigation go pn for??
This is te same issue I had from when it was installed.
Everyweek it flashes red lights which takes more than a week for Zoom team to fix and yet it's the construction???
Why am I the only one whe has issues if this is caused by the said constitution?? My neighbors are well connected and doesn't struggle!
When will it be fixed, it hasn't worked since my monthly payment and yet I paid full amount for something which is not working.
Investigations cant take 5 days without solution this is poor service and a **** to rob people to pay then don't get the service.. I reported the same issue and was fixed on the 27th and within 2 weeks its OFF again with same issue??
I was advise that they are investing till when will the investigation go pn for??
This is te same issue I had from when it was installed.
Everyweek it flashes red lights which takes more than a week for Zoom team to fix and yet it's the construction???
Why am I the only one whe has issues if this is caused by the said constitution?? My neighbors are well connected and doesn't struggle!
When will it be fixed, it hasn't worked since my monthly payment and yet I paid full amount for something which is not working.
Investigations cant take 5 days without solution this is poor service and a **** to rob people to pay then don't get the service.. I reported the same issue and was fixed on the 27th and within 2 weeks its OFF again with same issue??