kK
kerwin K
1 reviews | Active since Sept 2025
03 Sept 2025, 13:33
fiber down after "upgrade"
Pathetic service , there was a price increase and was told it is due them doing away with lower speed lines but infact after price increase line speeds slowed down alot .27/08/2025 fiber was down for upgrades and did not come back up , logged fault and was giver fault no. *** and was told it will take 3-5 days to resolve.03/09/2025 and many many phone calls and whatsapp messages and it is still not working
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Replies (2)
Zoom fibre's replyOfficial
03 Sept 2025, 13:41Dear Kerwin thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
Zoom fibre's reply03 Sept 2025, 13:41
Official
Dear Kerwin thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
kK
kerwin K's updateReviewer Update
04 Sept 2025, 09:1910 MINUTES after writing this review i recieved a call from a zoom agent requesting pictures of the modem for the third time already saying it could be the modem at fault .we are expected to comunicate on a whatsapp (with no fiber i must add ),issue still not resolved.
kK
kerwin K's update04 Sept 2025, 09:19
Reviewer Update
10 MINUTES after writing this review i recieved a call from a zoom agent requesting pictures of the modem for the third time already saying it could be the modem at fault .we are expected to comunicate on a whatsapp (with no fiber i must add ),issue still not resolved.