Extremely Poor Services

I customer for pay as go. On the 13 of May my internet stopped working and or was offline after paying the month , I contacted their customer care on whatsapp and I was told the issue will be resolved withing 72 hours, after 72hours the issue was not resolved, I was given a reference ZF000ASIQ, and told that the maintenance team is going to resolved, after 8 days I contacted the customer services again, this time they told me that I am on the list, which still does not understand which list, until today 21 May 2025 I still do not have the internet and to use other options because i have to work from home sometime, which costs me money, the services that i had paid for are not available and I am given stories after stories