NW
Nhlakanipho W
1 reviews | Active since May 2023
05 May 2023, 16:19
Extremely Poor Service
Worse customer service ever.... No one bothers to answer their phone, tickets are not resolved, network blockage not resolved. Poor poor pathetic service provider EVER!!
Helpful (0)
Replies (3)0
Replies (3)
Zoom fibre's replyOfficial
05 May 2023, 17:54Good afternoon Nhlakanipho,
Our sincerest apologies, you can rest assured that this is not the level of service we aim to provide to our customers with.
We have looked into your query and the fault has been escalated for investigation and resolution. We will keep you updated on the cell number provided. You can also expect a call from our Senior management team to address the concerns raised.
Apologies once again, and please do feel free to contact me directly on *** should you need any further assistance.
Kind regards,
Jen Mahabir
Customer Experience Manager
Our sincerest apologies, you can rest assured that this is not the level of service we aim to provide to our customers with.
We have looked into your query and the fault has been escalated for investigation and resolution. We will keep you updated on the cell number provided. You can also expect a call from our Senior management team to address the concerns raised.
Apologies once again, and please do feel free to contact me directly on *** should you need any further assistance.
Kind regards,
Jen Mahabir
Customer Experience Manager
Zoom fibre's reply05 May 2023, 17:54
Official
Good afternoon Nhlakanipho,
Our sincerest apologies, you can rest assured that this is not the level of service we aim to provide to our customers with.
We have looked into your query and the fault has been escalated for investigation and resolution. We will keep you updated on the cell number provided. You can also expect a call from our Senior management team to address the concerns raised.
Apologies once again, and please do feel free to contact me directly on *** should you need any further assistance.
Kind regards,
Jen Mahabir
Customer Experience Manager
Our sincerest apologies, you can rest assured that this is not the level of service we aim to provide to our customers with.
We have looked into your query and the fault has been escalated for investigation and resolution. We will keep you updated on the cell number provided. You can also expect a call from our Senior management team to address the concerns raised.
Apologies once again, and please do feel free to contact me directly on *** should you need any further assistance.
Kind regards,
Jen Mahabir
Customer Experience Manager
NW
Nhlakanipho W's updateReviewer Update
05 May 2023, 20:41Thank you for attending to my matter with speed. Thanks to Mohsin Desai.
NW
Nhlakanipho W's update05 May 2023, 20:41
Reviewer Update
Thank you for attending to my matter with speed. Thanks to Mohsin Desai.
Zoom fibre's replyOfficial
08 May 2023, 09:23Thank you for giving us the opportunity to assist.
Zoom fibre's reply08 May 2023, 09:23
Official
Thank you for giving us the opportunity to assist.