Extremely frustrated by the lack of communication and resolution

I have a problem with Zoom Fibre.

My name is Mandisa Zumani, residing at 3716 Mshaya Khona Street, Orange Farm, Johannesburg, Gauteng, 1805.

My installation was completed on Thursday, and on Friday, a technician visited my home due to connectivity issues. He informed my sister that the router initially installed was faulty and replaced it. He advised that the connection should be active within 30 minutes and then left.

Shortly after, I was contacted by one of your agents. I explained that my sister was still unable to connect. The agent said he would inform the technician to return, but no one came back.

Since Monday, I’ve followed up multiple times with agents including Sifiso, Ntokozo, Keleabetswe, and Palesa. I was told a ticket had been logged, but I have received no feedback. Each time I contact customer care, I’m promised a callback that never happens.

I am extremely frustrated by the lack of communication and resolution. If this issue cannot be resolved promptly, I would like to request a refund and have the installation uninstalled, as it appears no one is willing to assist me.