Extremely disappointed

I'm writing to express my disappointment with the service issues I've been experiencing. Every month, there seems to be a problem with your ISP, Flex. In July, the prices increased without notification, and I had to reach out to inquire about the changes. After making the payment, I had to follow up with another call to request reconnection.

This morning, I spoke with Sifiso, who unfortunately wasn't helpful and refused to escalate my issue to the team leader. I'm currently waiting for a callback from the call center to resolve the connection issue and get back to work.

I hope this matter can be addressed promptly. I look forward to hearing from you soon.