RL
Refiloe L
1 reviews | Active since Mar 2020
14 Oct 2024, 09:08
Extremely bad service from zoom fibre.
I have since lodged a complaint for over a week now. All i keep getting is calls with empty promises and being sent from pillar to post. Been waiting for the maintenance team, it's been the second week now. This morning i get an email saying my complaint has been resolved, yet i still don't have wifi, the maintenance team has not come to fix the issue. We paid for wifi, not this mediocrity and empty promises. This company has a lot of bad reviews, and is going to lose business if they are not careful
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Replies (3)0
Replies (3)
Zoom fibre's replyOfficial
14 Oct 2024, 09:44Dear Refiloe thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
Zoom fibre's reply14 Oct 2024, 09:44
Official
Dear Refiloe thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
RL
Refiloe L's updateReviewer Update
14 Oct 2024, 13:21I have not received your call regarding this. I want the maintenance team to come and fix this issue. I have been bearing with you guys for so long. This is too much now
RL
Refiloe L's update14 Oct 2024, 13:21
Reviewer Update
I have not received your call regarding this. I want the maintenance team to come and fix this issue. I have been bearing with you guys for so long. This is too much now
Zoom fibre's replyOfficial
14 Oct 2024, 13:34Good day Refiloe , we apologize for the delay , please note we will follow up with the team to assist further.
Zoom fibre's reply14 Oct 2024, 13:34
Official
Good day Refiloe , we apologize for the delay , please note we will follow up with the team to assist further.