RT
Refilwe T
1 reviews | Active since Nov 2023
11 Apr 2025, 21:25
Extremely bad service!!
My service got cut in November during the month and when I asked them to pay me back they told me they were investigating. The same thing happens again in March, my service gets cut after 13 days instead of 30 days. They don't respond to emails whatsoever. But the nerve to send me multiple sms telling me to pay is out of this world with their bad service.
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Replies (2)
Zoom fibre's replyOfficial
14 Apr 2025, 08:20Dear Refilwe, thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
Zoom fibre's reply14 Apr 2025, 08:20
Official
Dear Refilwe, thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
Zoom fibre's replyOfficial
14 Apr 2025, 08:32Thank you for your query, we can see that the ticket has already been assigned to our Maintenance team to schedule a date and time for the team to attend to the fault onsite . Your ticket reference is
ZF0009TRR
Zoom fibre's reply14 Apr 2025, 08:32
Official
Thank you for your query, we can see that the ticket has already been assigned to our Maintenance team to schedule a date and time for the team to attend to the fault onsite . Your ticket reference is
ZF0009TRR