TL
Thobile L
1 reviews | Active since Dec 2023
21 Oct 2024, 11:04
Extremely bad service
The worst network one can use… my fibre has been down for 5 days. They made an empty promise on the 18th, stating that the issue will be resolved between 24 hrs to 72 hours … turnaround time has lapsed and I have not heard from Zoom.
I am working from home and this is extremely frustrating!!!
Don’t even consider this company for fibre, all you get is empty promises, they fail their customers
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Replies (2)0
Replies (2)
Zoom fibre's replyOfficial
21 Oct 2024, 11:20Dear Thobile Luthuli, thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
Zoom fibre's reply21 Oct 2024, 11:20
Official
Dear Thobile Luthuli, thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
Zoom fibre's replyOfficial
21 Oct 2024, 15:07Hi Thobile, thank you for the follow up, we are still awaiting for an update with the maintenance team with regards to the ticket logged, we will be in contact with you once we have further update. We apologize for the inconvenience caused.
Zoom fibre's reply21 Oct 2024, 15:07
Official
Hi Thobile, thank you for the follow up, we are still awaiting for an update with the maintenance team with regards to the ticket logged, we will be in contact with you once we have further update. We apologize for the inconvenience caused.