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Nompilo N
1 reviews | Active since Aug 2024
28 May 2025, 13:34
EXTREMELY BAD CUSTOMER SERVICE, YOU'LL NOT GET ANY ASSISTANCE ITS BEEN A WEEK AND DAYS WITHOUT ANY CONNECTION!!!
EXTREMELY BAD CUSTOMER SERVICE, YOU WILL NOT GET ANY HELP !!! EXTREMELY BAD CUSTOMER SERVICE, YOU WILL NOT GET ANY HELP!!! I am appalled about the customer service. had no internet connection for days whereas their technicians are the one's that messed up with our connection when they were fixing for one of their customers in our street . It is such an inconvenience. Their agents are rude and unhelpful, and quick to close a case. I have been waiting for days for someone to come, no feedback, not email responses, no sense of urgency, you can't even get someone to speak to on a phone, what type of company is this? They are ****s and unreliable. DO NOT USE THEM!!!!
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Replies (3)0
Replies (3)
Zoom fibre's replyOfficial
28 May 2025, 13:37Dear Nompilo, thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
Zoom fibre's reply28 May 2025, 13:37
Official
Dear Nompilo, thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
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Nompilo N's updateReviewer Update
28 May 2025, 14:08Do better in what because appointments are not honoured, and your advisors are VERY RUDE.
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Nompilo N's update28 May 2025, 14:08
Reviewer Update
Do better in what because appointments are not honoured, and your advisors are VERY RUDE.
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Nompilo N's updateReviewer Update
28 May 2025, 14:09You guys are failing dismally!!
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Nompilo N's update28 May 2025, 14:09
Reviewer Update
You guys are failing dismally!!