TN
Thembeni N
1 reviews | Active since May 2025
22 May 2025, 14:09
EXTREMELY BAD CUSTOMER SERVICE, YOU WILL NOT GET ANY HELP!!!
I am appalled about the customer service. I am working from home and have had no internet connection for more than a week. It is such an inconvenience. Their agents are rude and unhelpful, and quick to close a case. I tried to even cancel but I am given a run around. I have been waiting for more than 5days for someone to come, no feedback, not email responses, no sense of urgency, you can't even get someone to speak to on a phone, what type of company is this? They are ****s and unreliable. DO NOT USE THEM!!!!
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Replies (5)0
Replies (5)
Zoom fibre's replyOfficial
22 May 2025, 14:24Dear Thembeni Nkosi, thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
Zoom fibre's reply22 May 2025, 14:24
Official
Dear Thembeni Nkosi, thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
TN
Thembeni N's updateReviewer Update
22 May 2025, 14:40Stop lying, you never call back!!! I do not need a call, I need a technician to come and fix the red light LOS issue like you said 6 days ago. My reference is ZF000AS6D.
TN
Thembeni N's update22 May 2025, 14:40
Reviewer Update
Stop lying, you never call back!!! I do not need a call, I need a technician to come and fix the red light LOS issue like you said 6 days ago. My reference is ZF000AS6D.
TN
Thembeni N's updateReviewer Update
23 May 2025, 10:44Thank you for fixing the issue, it doesn't have to take someone to got through these channels to get assisted.
TN
Thembeni N's update23 May 2025, 10:44
Reviewer Update
Thank you for fixing the issue, it doesn't have to take someone to got through these channels to get assisted.
Zoom fibre's replyOfficial
23 May 2025, 11:00Dear Client . Our teams have attempted to reach you but were unable to do so . Please provide an alternative contact number for us to reach you on
Zoom fibre's reply23 May 2025, 11:00
Official
Dear Client . Our teams have attempted to reach you but were unable to do so . Please provide an alternative contact number for us to reach you on
Zoom fibre's replyOfficial
24 May 2025, 09:05Good day, thank you for bringing this to our attention. We will investigate, and our support agent will contact you to assist further. Kind Regards Zoom Fibre Team
Zoom fibre's reply24 May 2025, 09:05
Official
Good day, thank you for bringing this to our attention. We will investigate, and our support agent will contact you to assist further. Kind Regards Zoom Fibre Team