****ed

Last year not quite sure when exactly I met with one of zoom fibres people I signed up for it cos of my studies nd desperately needed internet.the guy that helped me fill my application form,I asked him if I signed up is there a fee that needs to be paid if they install it nd he told me no.

Last year in December they phoned me nd asked me if I was home cos they were coming to install nd I told them yes,so they came nd install nd left without telling me anything about how I will get my password nd stuff,I didn't care much about it I phoned in they explained me everything regarding my password on my router which I was given

Interesting part is the fibre was only working for two days.nd they installed it early in December I think the 2nd or 3rd of December...it was on for 2 days after that when I tried to connect it's was showing connected but no Internet.i phoned in nd I was told that it was switched off because of I didn't pay the fibre I asked the gentleman how should I make a payment if month end already passed cos it was around the 4th or 5th of December I was transferred to another department but unfortunately the line got cut

The following day I phoned in again nd then all of a sudden my contract was cancelled I was so surprised cos I never cancelled my zoom contract..I dropped the call nd called again nd again. I was told my contract was cancelled.

I was so confused as to what was happening.ok I understood that it is what it is... months passed....in March I received an email from accelerit giving me their account details for payment nd i said to myself how can they only send me their account details in March but the fibre was installed in December nd on top of that they said my contract was cancelled.

I then received a call from a coloured lady demanding money to be paid in their account or else they were gonna hand me over to the attorneys.i asked her nicely to tell her superiors to call me nd explained to me why I should make a payment on something that never worked nd then later cancelled but I was never called.

I really need assistance cos this is **************** I've been handed over to the attorneys nd I mean my name is about to get dragged through the mud because of their own incompetence

Plus how the hell can u install in December nd send me account details in March it doesn't make sense pls help

My name: Faywin Stellenberg Contact::***