rM
rasheed M
1 reviews | Active since Jun 2013
26 Dec 2022, 20:24
#Down with Axxess and Zoom Fibre, Down. Please beware
My fibre is supp**** via Zoom and ISP is Axxess.
Rogue IP has been creating havoc since June 2022. It has been worse for the last 3 weeks. Intermittent to no connection at all has been the order of the day.
On Friday 23.13 downtime 15 hours. Currently 26 hours and counting, downtime.
I am on a premium package with Axxess on a 500/250 line, and cannot accept this any further. Axxess blames Zoom Fibre and Zoom Fibre passes the buck onto Axxess, I the consumer have to be in between.
Please can this matter be resolved urgently
Helpful (0)
Replies (8)0
Replies (8)
Zoom fibre's replyOfficial
27 Dec 2022, 14:05Good Day Rasheed,
Thank you for bringing up the issues to our attention. We are investigating the matter and we will revert with feedback soonest.
We apologize for the inconvenience this has caused.
Regards
The Zoom Crew!
Thank you for bringing up the issues to our attention. We are investigating the matter and we will revert with feedback soonest.
We apologize for the inconvenience this has caused.
Regards
The Zoom Crew!
Zoom fibre's reply27 Dec 2022, 14:05
Official
Good Day Rasheed,
Thank you for bringing up the issues to our attention. We are investigating the matter and we will revert with feedback soonest.
We apologize for the inconvenience this has caused.
Regards
The Zoom Crew!
Thank you for bringing up the issues to our attention. We are investigating the matter and we will revert with feedback soonest.
We apologize for the inconvenience this has caused.
Regards
The Zoom Crew!
rM
rasheed M's updateReviewer Update
27 Dec 2022, 18:32It is now 60 hours and apart from computerized emails from both Zoom and Axxess, nothing has progressed from you lls end.
It has costed me in calls to both Axxess and Zoom support, without any resolve.
I had to arrange for alternate data packages to ensure my security measures etc are not compromised.
Surely this could be handled in a better way. I am renting a 500/250 line at 1190 monthly, not to recieve service of this nature.
It has costed me in calls to both Axxess and Zoom support, without any resolve.
I had to arrange for alternate data packages to ensure my security measures etc are not compromised.
Surely this could be handled in a better way. I am renting a 500/250 line at 1190 monthly, not to recieve service of this nature.
rM
rasheed M's update27 Dec 2022, 18:32
Reviewer Update
It is now 60 hours and apart from computerized emails from both Zoom and Axxess, nothing has progressed from you lls end.
It has costed me in calls to both Axxess and Zoom support, without any resolve.
I had to arrange for alternate data packages to ensure my security measures etc are not compromised.
Surely this could be handled in a better way. I am renting a 500/250 line at 1190 monthly, not to recieve service of this nature.
It has costed me in calls to both Axxess and Zoom support, without any resolve.
I had to arrange for alternate data packages to ensure my security measures etc are not compromised.
Surely this could be handled in a better way. I am renting a 500/250 line at 1190 monthly, not to recieve service of this nature.
rM
rasheed M's updateReviewer Update
28 Dec 2022, 04:53This proves to me.how important customer service is to you guys.
72 hours of no internet and absolutely no resolve from either Axxess or Zoom.
Axxess emails to say it's Zoom fibres issue and Zoom Fibres lines are not operational.
Paying 1195 for a 500/250 line is really not worth the trouble and will take my business elsewhere.
All my emails and tickets are testimony to the fact of the pathetic service I have recieved.
Apart from computerized emails nothing constructive is recieved.
And above all you still expect me to pay you for this **** service.
23 December 15 hrs downtime.
Currently 72 hours downtime.
#Down with Zoom Fibre/Axxess
72 hours of no internet and absolutely no resolve from either Axxess or Zoom.
Axxess emails to say it's Zoom fibres issue and Zoom Fibres lines are not operational.
Paying 1195 for a 500/250 line is really not worth the trouble and will take my business elsewhere.
All my emails and tickets are testimony to the fact of the pathetic service I have recieved.
Apart from computerized emails nothing constructive is recieved.
And above all you still expect me to pay you for this **** service.
23 December 15 hrs downtime.
Currently 72 hours downtime.
#Down with Zoom Fibre/Axxess
rM
rasheed M's update28 Dec 2022, 04:53
Reviewer Update
This proves to me.how important customer service is to you guys.
72 hours of no internet and absolutely no resolve from either Axxess or Zoom.
Axxess emails to say it's Zoom fibres issue and Zoom Fibres lines are not operational.
Paying 1195 for a 500/250 line is really not worth the trouble and will take my business elsewhere.
All my emails and tickets are testimony to the fact of the pathetic service I have recieved.
Apart from computerized emails nothing constructive is recieved.
And above all you still expect me to pay you for this **** service.
23 December 15 hrs downtime.
Currently 72 hours downtime.
#Down with Zoom Fibre/Axxess
72 hours of no internet and absolutely no resolve from either Axxess or Zoom.
Axxess emails to say it's Zoom fibres issue and Zoom Fibres lines are not operational.
Paying 1195 for a 500/250 line is really not worth the trouble and will take my business elsewhere.
All my emails and tickets are testimony to the fact of the pathetic service I have recieved.
Apart from computerized emails nothing constructive is recieved.
And above all you still expect me to pay you for this **** service.
23 December 15 hrs downtime.
Currently 72 hours downtime.
#Down with Zoom Fibre/Axxess
Zoom fibre's replyOfficial
28 Dec 2022, 11:23Good Day Rasheed,
Thank you for accepting my call and discussing the matter and our proposed way forward.
Again, please accept our apology for the inconvenience this has caused.
Regards
The Zoom Crew!
Thank you for accepting my call and discussing the matter and our proposed way forward.
Again, please accept our apology for the inconvenience this has caused.
Regards
The Zoom Crew!
Zoom fibre's reply28 Dec 2022, 11:23
Official
Good Day Rasheed,
Thank you for accepting my call and discussing the matter and our proposed way forward.
Again, please accept our apology for the inconvenience this has caused.
Regards
The Zoom Crew!
Thank you for accepting my call and discussing the matter and our proposed way forward.
Again, please accept our apology for the inconvenience this has caused.
Regards
The Zoom Crew!
rM
rasheed M's updateReviewer Update
28 Dec 2022, 11:24Thank You Gibratar for calling and paving the way forward.
Much appreciated
Much appreciated
rM
rasheed M's update28 Dec 2022, 11:24
Reviewer Update
Thank You Gibratar for calling and paving the way forward.
Much appreciated
Much appreciated
Zoom fibre's replyOfficial
28 Dec 2022, 12:47Thank you for your patience.
Zoom fibre's reply28 Dec 2022, 12:47
Official
Thank you for your patience.
rM
rasheed M's updateReviewer Update
28 Dec 2022, 15:29Today is the 4th day without any resolve whatsoever.
Yes, Gibraltar from Zoom Fibre did call to try and assist.
As for Axxess, the silence is absolutely defeaning. Accounts still demand payment despite the downtime period.
Absolutely shocking, Please beware
Yes, Gibraltar from Zoom Fibre did call to try and assist.
As for Axxess, the silence is absolutely defeaning. Accounts still demand payment despite the downtime period.
Absolutely shocking, Please beware
rM
rasheed M's update28 Dec 2022, 15:29
Reviewer Update
Today is the 4th day without any resolve whatsoever.
Yes, Gibraltar from Zoom Fibre did call to try and assist.
As for Axxess, the silence is absolutely defeaning. Accounts still demand payment despite the downtime period.
Absolutely shocking, Please beware
Yes, Gibraltar from Zoom Fibre did call to try and assist.
As for Axxess, the silence is absolutely defeaning. Accounts still demand payment despite the downtime period.
Absolutely shocking, Please beware
Zoom fibre's replyOfficial
29 Dec 2022, 10:54Good Day Rasheed,
The immediate cancelation on the line has been processed and we are working on activating the new line with Link Up.
We will revert to you with feedback on the phone as we have been liaising.
Regards
The Zoom Crew.
The immediate cancelation on the line has been processed and we are working on activating the new line with Link Up.
We will revert to you with feedback on the phone as we have been liaising.
Regards
The Zoom Crew.
Zoom fibre's reply29 Dec 2022, 10:54
Official
Good Day Rasheed,
The immediate cancelation on the line has been processed and we are working on activating the new line with Link Up.
We will revert to you with feedback on the phone as we have been liaising.
Regards
The Zoom Crew.
The immediate cancelation on the line has been processed and we are working on activating the new line with Link Up.
We will revert to you with feedback on the phone as we have been liaising.
Regards
The Zoom Crew.