PJ
Portia J

1 reviews | Active since Sept 2017

10 Apr 2025, 09:38

DON'T SIGN UP WITH ZOOM FIBRE

As a Zoom Fibre customer in Langebaan, I’m beyond frustrated with your latest move. You've decided to discontinue your affordable entry-level fibre packages (15Mbps, 20Mbps, and 30Mbps) and force everyone onto a 50Mbps plan starting June 2025—at double the cost.. I don’t need 50Mbps. I don’t want 50Mbps. But now I’m expected to pay for it whether I like it or not. This is not an upgrade—it’s a forced price hike that benefits only Zoom Fibre, not the customers who actually use their service.

Many of us chose lower-speed packages because they fit our needs and budgets. Now, we’re being left with no affordable options. Instead of providing flexibility, Zoom Fibre is forcing customers to pay for unnecessary speeds they won’t fully use.

This decision is greedy and inconsiderate. I’ll be looking at other providers because I refuse to pay double for a service I don’t want. If you’re considering Zoom Fibre, think twice—they clearly don’t care about their customers, just their bottom line.

0
Replies (1)
Zoom fibre
Zoom fibre's reply10 Apr 2025, 09:41
Official
Dear Portia Jaynarayan, thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team