Doesn’t work as it should

I’m really disappointed with the fibre service. It hasn’t been working since last night, and the whole day today there’s been no connection at all. This makes it extremely difficult to work from home. What’s even more frustrating is that despite paying every month for this service, there’s no proper assistance when you report the issue. The WhatsApp support keeps saying someone will be sent, but no one ever comes. It feels like we’re paying for a service we’re not getting, and there’s no accountability or urgency to fix the problem.