1 reviews | Active since Jun 2017
DO NOT KNOW WHAT YOU ARE DOING!!!
As a reseller for Axxess I am disgusted in Zoom's ability to support our clients during an installation.
Axxess is not at fault for your installation issues. I am writing to the Saldanha Bay municipality right now and asking them to review there Tenda process as you guy DO NOT KNOW WHAT YOU ARE DOING!!!
Another thing when a customer phones you do not say "howsit sir" what is the problem. how un professional is that??????????????
No wonder you only have a trust index of 4.7 out of 10 because your service is terrible.............
I am moving all 27 of my clients that have signed up to Zoom fiber in Recent months to 5G and advising them that the Fibre infrastructure provided by Zoom is terrible. This Axxess fault it is yours............
Terrible looking installations. Wrong holes drilled in walls. Exposed cables laying on top of the drive way. Installation technicians who shout at customers when they ask questions. Broken ceiling boards. The list is never ending.
Congrats on getting the contract in Saldanha but as a huge provider for this area I can say with confidents it will be short lived.............
Thank you for bringing up the issues to our attention. We have tried to call you on the number listed but there is no answer. We will investigate the matter an revert with feedback.
We apologize for the inconvenience this has caused.
Regards
The Zoom Crew!
Thank you for bringing up the issues to our attention. We have tried to call you on the number listed but there is no answer. We will investigate the matter an revert with feedback.
We apologize for the inconvenience this has caused.
Regards
The Zoom Crew!
No one from your company ever tried to contact me at all..... Your service is a joke and your retentions/client relations is a joke.....
Some business advice if a customer complains don't lie and say you tried to call them......
You need to learn what customer service is period.......
No one from your company ever tried to contact me at all..... Your service is a joke and your retentions/client relations is a joke.....
Some business advice if a customer complains don't lie and say you tried to call them......
You need to learn what customer service is period.......
Yes, we have attempted to contact you telephonically and by email.
We have also tried to contact you today, the call was hung up and then never answered.
Kindly advise a suitable time we can contact you so we can assist.
Regards
Yes, we have attempted to contact you telephonically and by email.
We have also tried to contact you today, the call was hung up and then never answered.
Kindly advise a suitable time we can contact you so we can assist.
Regards