Distasteful Service From Zoom Fibre

2-3 weeks ago I logged in a ticket to let Zoom Fibre know that their internet is down and their router is not working properly, they sent in a technician, the technician was able to evaluate and identify the problem, suggested that my router needed to be replaced,since the technician did not have any routers with them she had to wait for the orderd ones , the orderd ones clearly arrived as i recived a call from maintenance letting me know that they are on their way to my house with the new router , i was pretty exsisted after 1-2 weeks of no internet and being given false hope only to be made a fool , i waited and waited and waited until i had to conatct zoom once more to see whats happening thats when they said they are out of Routers again during the course of the week I was given false hope by the Zoom Fibre Consultants with the progress of me getting assistance, I was made promises that haven't been met , I was told that i would recieve calls from mainatce with Feedback, my chat was dismissed before I could explain my query to some consultants, there is no accountability here , I have paid for a service that is not working , for 3 weeks and they have been telling me that routers are available they just need to be delivered, I am beyond sick and tired , disgusted and liverd with this company, I even recieved a message stating that I need to reload for my line to work again as it has expired , reload what for this nonsensical service? I AM BEYOND DISAPPOINTED, I trusted Zoom Fibre and you have taken every Fibre of trust have discarded it . I am tired of waiting for something thats clearly not coming