Dissatisfied client

I am so dissatisfied with the service I am getting from your WhatsApp, all the consultants I spoke to are *********** Naila, Fatima and Zandile. I reported a problem of not internet connection since Tuesday, and the answer I am getting is that they logged a ticket with the support team then they close the chat. None of them provided me with the turnaround time. But they are preaching about that this is still within SLA but you don’t keep me updated in the interim. I paid for the full monthly services but I have to buy data with my own money. Tell me who is going to reimburse me? I was told that “we cannot guarantee you that there won’t be internet interruptions”, why was that not mentioned when you sold me your product? Can this thing be sorted out ASAP