Dissatisfaction

I’m very disappointed with zoom fibre and their service from the year the fibre was installed to this day I have never received good service,I have always had to wait weeks or months for a simple issue to be resolved,Saturday I reported an issue with the Wi-Fi I was told the maintenance team will call me to schedule an appointment to resolve the issue,yesterday Monday I had to yet make a follow up today Tuesday I had to make a follow up,I was then told there is no turnaround time,I also requested a refund as I have paid for a month ahead ,because zoom always takes week to fix the fibre issues and never reimburse the days without connection,I am so disappointed really,I have a daughter working from home and she is so frustrated ,the agent are just making things worse with their not convincing answers 😡