LG
Lorrencia G
1 reviews | Active since Aug 2022
15 Apr 2026, 11:35
DISSAPOINTED
I am not happy with the service that I am getting from Zoom, I complained about the speed that I was receiving. Sometimes there would be no network at all . Spoke to them numerous times but they just configured on their side and I rebooted on mine I think a million times the problem still persisted. They had sent through people from maintenance who came and sprayed something on my router on Friday 10 April 2026 last week but the problem still persisted even when the technician told them the problem still is not resolved. They told me they will bring a new devise on Saturday 11 April 2026 no one came . They came yesterday Tuesday 14 April changed the devise still nothing .. I have this problem from the 2nd April to date . I have been disconnected since and they will escalate my matter . I'm still waiting no feed back nothing from Zoom. I think their service is poor. They don't even deserve a star in my opinion
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Replies (3)
Zoom fibre's replyOfficial
15 Apr 2026, 11:55Dear Lorrencia thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
Zoom fibre's reply15 Apr 2026, 11:55
Official
Dear Lorrencia thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
LG
Lorrencia G's updateReviewer Update
16 Apr 2026, 11:33Yesterday 15 April someone called me (khanda I might have the name wrong) from the zoom office after 2 pm. The devise was reset and the speed was tested and she said its incorrect. She will call me after 30 min to an hour till now have not received a call. i had to make contact again this morning informing them that the Wi-Fi is still not working. The technician came again today. He was busy here for almost an hour same thing there is no Wi-Fi they escalated the issue nobody has come back to me. I tried to make contact on my side AGAIN got through to Lionel he said I must switch of the devise of which I did the problem is still not fixed. ZOOM SHOULD BOW THEIR HEADS IN SHAME FOR THE TREATMENT THEY GIVE THEIR CUSTOMERS.
This was my last attempt I will leave it Gods hands. (TIRED)
I WAS FAILLED YET AGAIN AS A PAYING CUSTOMER I CAN'T ENJOY SOMETHING THAT I PAID FOR!!
This was my last attempt I will leave it Gods hands. (TIRED)
I WAS FAILLED YET AGAIN AS A PAYING CUSTOMER I CAN'T ENJOY SOMETHING THAT I PAID FOR!!
LG
Lorrencia G's update16 Apr 2026, 11:33
Reviewer Update
Yesterday 15 April someone called me (khanda I might have the name wrong) from the zoom office after 2 pm. The devise was reset and the speed was tested and she said its incorrect. She will call me after 30 min to an hour till now have not received a call. i had to make contact again this morning informing them that the Wi-Fi is still not working. The technician came again today. He was busy here for almost an hour same thing there is no Wi-Fi they escalated the issue nobody has come back to me. I tried to make contact on my side AGAIN got through to Lionel he said I must switch of the devise of which I did the problem is still not fixed. ZOOM SHOULD BOW THEIR HEADS IN SHAME FOR THE TREATMENT THEY GIVE THEIR CUSTOMERS.
This was my last attempt I will leave it Gods hands. (TIRED)
I WAS FAILLED YET AGAIN AS A PAYING CUSTOMER I CAN'T ENJOY SOMETHING THAT I PAID FOR!!
This was my last attempt I will leave it Gods hands. (TIRED)
I WAS FAILLED YET AGAIN AS A PAYING CUSTOMER I CAN'T ENJOY SOMETHING THAT I PAID FOR!!
LG
Lorrencia G's updateReviewer Update
17 Apr 2026, 08:36Yesterday 16 April 2026 I received call from a lady Chantese from Zoom unfortunately I was not at home she said she will try and call later of which she did. We went through all the steps we did everything that I had already done prior with all the other consultants with no luck. I already gave up as my problem started on the 2nd of April 2026 but still not resolved. Long story short she managed to assist me with the help of the technician who left my house after 7 pm. They struggled for a good 2 hours but got it right. Technician shame guy should get an Oscar for patients I think he came to my house about 4 times but did not give up I think he saw how disappointed I was. I just want to say A BIG THANKS YOU to the lady (Chantese) and the Technician Evans my Wi-Fi is working you guys DERSERVE A OOOHHHH SHAME in Somizi's voice keep up the good work!!!
LG
Lorrencia G's update17 Apr 2026, 08:36
Reviewer Update
Yesterday 16 April 2026 I received call from a lady Chantese from Zoom unfortunately I was not at home she said she will try and call later of which she did. We went through all the steps we did everything that I had already done prior with all the other consultants with no luck. I already gave up as my problem started on the 2nd of April 2026 but still not resolved. Long story short she managed to assist me with the help of the technician who left my house after 7 pm. They struggled for a good 2 hours but got it right. Technician shame guy should get an Oscar for patients I think he came to my house about 4 times but did not give up I think he saw how disappointed I was. I just want to say A BIG THANKS YOU to the lady (Chantese) and the Technician Evans my Wi-Fi is working you guys DERSERVE A OOOHHHH SHAME in Somizi's voice keep up the good work!!!