RK
Ronald K

1 reviews | Active since Feb 2020

22 Sept 2025, 17:54

Disgusting Service

Delayed Activation of Zoom WiFi Service *Complaint:* I'm writing to express my frustration with the delayed activation of my Zoom WiFi service. Despite paying for the service on September 27, 2025, I was informed that it would take three days for the activation to be completed due to technical issues. Given that the service was already working fine since July 2023, I'm concerned about the unnecessary delay and potential impact on my productivity.

*Details:*

- Account details: [Insert your account details, if applicable] - Date of payment: September 27, 2025 - Expected activation date: Within three days of payment - Current status: Still waiting for activation

*Resolution:*

I would appreciate it if you could look into this matter urgently and provide an update on the status of my activation. I would like to request a prompt resolution to this issue and ensure that my service is activated without any further delays. I was promised to be sorted out within three working days, to date nothing has happened and not even received a call from the company. It's almost a month now. I'm loosing out on business as I'm using WiFi data to connect with my clients. I want Zoom WiFi to refund my money so I can use Vumatel as my service provider.

Disgusted customer, Mr. BR Khoza *** ***

0
Replies (1)
Zoom fibre
Zoom fibre's reply23 Sept 2025, 13:30
Official
Dear Ronald  , thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team