Disgusting And Appalling Service From Their Installation Department!!!

On the 29/08/2024 I paid for a reinstallation to be done at my premises. I paid R1 720 for a reinstallation. The called me only the next day on a Friday (30/08/2024) to book for installation to be done on the Monday (Yesterday 02/09/2024) for 11:00am / 11:30am. The guys did not show up at the arranged time slot. I trust calling Zoom from 12:00 - 13:30 with no answer. I finally get through after 13:30. The gentleman on the phone said he will try to find out what happened, and he will get back to me. I called again at roughly 14:00 and 15:00 with no further update and when I tried calling at 16:00-16:15 the call was picked up by an agent as I could hear their breathing but no reply. So, I got my wife to call and find out what is the update. She got through (big Suprise) and the gave her the same lame story that the department for installation is not getting back to him.

At the end of the day - I don't care for their excuses. What I do care about is commitment. If you arrange for a date and a time - make sure you keep to your end of the commitment and if you can't then make DAMN sure you have the decency to give the customer a phone call and tell them what is happening!!! I had to make arrangement for the installer to be there yesterday and THEY COULD NOT EVEN SHOW UP OR GIVE A CURTESY CALL!