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Palesa M

1 reviews | Active since Dec 2023

13 Sept 2025, 06:22

Disappointed in the lack of service

Extremely disappointed with Zoom, it's been two days with no fibre, noone answers the landline that's on their Web page, was told someone would call me back to resolve the issue when I spoke to thier agents on WhatsApp. Another day is going by and still nothing Meanwhile I pay for a full subscription and service,and I get below average service. I have missed two full days of work due to this unessesary inconvenience and the call centre agents seem to not care one bit.... I will be cancelling my account, I cannot afford this service at all.

This review doesn't even deserve this 1 star rating at all.

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Replies (1)
Zoom fibre
Zoom fibre's reply13 Sept 2025, 13:19
Official
Dear Palesa  thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team