Disappointed customer

The customer service is **********. I don’t understand why we have to resort to Hello Peter in order to get a quick response from this company. The agents are extremely rude and they barely satisfy customer needs. They always end the Whatapp chat before solving the issue or they give you unsatisfactory answers. My WiFi sustained a physical damage and I’ve been reporting this matter since the 23rd of March. I’m always receiving the same unsatisfactory answers “the ticket has been escalated”. Poor communication from both the company and the so called agents. they also take forever to disperse the maintenance team to the affected area. I was told that I have to wait for other parts of the region to be fixed in first before they could attend to me. This is extremely ridiculous, we experience outages every two weeks hire more staff.