Deep Frustration Over Fibre Relocation and Lack of Service

I am writing this review with a heavy heart. My partner logged a relocation request for our fibre connection with Home-Connect at the end of May because we moved. It is now mid-June, and we still do not have any internet.

What makes this situation even more frustrating is that I work from home, and I am now forced to travel to an internet café just to get my work done. We have already paid in full for the month of June — yet we are receiving no service at all.

We have contacted Home-Connect numerous times, and the only response we get is that the installation has been lodged with Zoom Fibre, but Zoom Fibre is not showing up.

My questions are simple:

Who will reimburse me for the fuel costs of traveling to the internet café every day, and the additional fees I am paying for their services, while I have already paid in full for June’s fibre bill?

Will Home-Connect reimburse me for the two weeks of June where we have had no internet at all?

Zoom Fibre and Home-Connect, I urgently need a solution. This situation is unacceptable, and I expect a clear response and immediate resolution.