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Sipho T
1 reviews | Active since Jan 2012
19 Nov 2024, 10:30
Critically Poor Service
I am writing to express my frustration and disappointment regarding my ongoing network issues, which I initially reported 5 days ago under reference number ZF0007GOM. Unfortunately, despite my previous communication, my network is still not operational, and I have not received any updates or a timeline for resolution.
This is not the first time I have faced connectivity issues with Zoomflex; it is a recurring problem that happens every month. The lack of consistent and reliable service is affecting my ability to work and communicate effectively, and I find it unacceptable that I must repeatedly address the same issue.
Furthermore, your team's communication has been lacking, leaving me unclear on the status of my issue. I request a prompt update on the current situation and any actions being taken to resolve this matter.
Please consider this as an urgent request for a resolution. I appreciate your attention to this matter and look forward to hearing from you soon.
Helpful (0)
Replies (3)0
Replies (3)
Zoom fibre's replyOfficial
19 Nov 2024, 10:43Dear Sipho Tshabalala , thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
Zoom fibre's reply19 Nov 2024, 10:43
Official
Dear Sipho Tshabalala , thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
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Sipho T's updateReviewer Update
22 Nov 2024, 02:33@Zoom thank you for your message. However, I am disappointed that no call has been made as promised, despite your assurance that I would receive one shortly. It has now been two days without any communication.
I also want to address the issue of my payments. I have continued to pay for your services, even though it has been apparent that you could not provide me with internet access. It is unacceptable that I was not informed of this inability to serve me, and I believe I deserve a full refund for the payments made during this period.
I look forward to your prompt response regarding the call and the refund.
I also want to address the issue of my payments. I have continued to pay for your services, even though it has been apparent that you could not provide me with internet access. It is unacceptable that I was not informed of this inability to serve me, and I believe I deserve a full refund for the payments made during this period.
I look forward to your prompt response regarding the call and the refund.
ST
Sipho T's update22 Nov 2024, 02:33
Reviewer Update
@Zoom thank you for your message. However, I am disappointed that no call has been made as promised, despite your assurance that I would receive one shortly. It has now been two days without any communication.
I also want to address the issue of my payments. I have continued to pay for your services, even though it has been apparent that you could not provide me with internet access. It is unacceptable that I was not informed of this inability to serve me, and I believe I deserve a full refund for the payments made during this period.
I look forward to your prompt response regarding the call and the refund.
I also want to address the issue of my payments. I have continued to pay for your services, even though it has been apparent that you could not provide me with internet access. It is unacceptable that I was not informed of this inability to serve me, and I believe I deserve a full refund for the payments made during this period.
I look forward to your prompt response regarding the call and the refund.
ST
Sipho T's updateReviewer Update
25 Nov 2024, 14:42 Thank you for your response. However, I would like to express my continued frustration regarding the ongoing instability of my internet service. The connection has constantly been on and off, making it nearly impossible to work from home effectively. I have not received any communication about this until now, which has added to my inconvenience.
As I rely on a stable internet connection for my work, the disruptions have forced me to spend additional money on mobile data, which is not a sustainable solution. If Zoom is aware that construction in the area impacts service delivery, it would be reasonable to communicate this proactively, allowing customers like me to explore alternative options with our funds.
Additionally, I am concerned that I have not been receiving the internet speed I am paying for. I request a thorough investigation into this matter, as the service provided is unsatisfactory and does not meet my expectations based on your marketing promises.
Given that I have not received consistent service, I believe a service extension should not be the sole resolution. I kindly ask you to reconsider my request for a refund due to the inadequacies of the service.
I look forward to your prompt attention to these issues.
As I rely on a stable internet connection for my work, the disruptions have forced me to spend additional money on mobile data, which is not a sustainable solution. If Zoom is aware that construction in the area impacts service delivery, it would be reasonable to communicate this proactively, allowing customers like me to explore alternative options with our funds.
Additionally, I am concerned that I have not been receiving the internet speed I am paying for. I request a thorough investigation into this matter, as the service provided is unsatisfactory and does not meet my expectations based on your marketing promises.
Given that I have not received consistent service, I believe a service extension should not be the sole resolution. I kindly ask you to reconsider my request for a refund due to the inadequacies of the service.
I look forward to your prompt attention to these issues.
ST
Sipho T's update25 Nov 2024, 14:42
Reviewer Update
Thank you for your response. However, I would like to express my continued frustration regarding the ongoing instability of my internet service. The connection has constantly been on and off, making it nearly impossible to work from home effectively. I have not received any communication about this until now, which has added to my inconvenience.
As I rely on a stable internet connection for my work, the disruptions have forced me to spend additional money on mobile data, which is not a sustainable solution. If Zoom is aware that construction in the area impacts service delivery, it would be reasonable to communicate this proactively, allowing customers like me to explore alternative options with our funds.
Additionally, I am concerned that I have not been receiving the internet speed I am paying for. I request a thorough investigation into this matter, as the service provided is unsatisfactory and does not meet my expectations based on your marketing promises.
Given that I have not received consistent service, I believe a service extension should not be the sole resolution. I kindly ask you to reconsider my request for a refund due to the inadequacies of the service.
I look forward to your prompt attention to these issues.
As I rely on a stable internet connection for my work, the disruptions have forced me to spend additional money on mobile data, which is not a sustainable solution. If Zoom is aware that construction in the area impacts service delivery, it would be reasonable to communicate this proactively, allowing customers like me to explore alternative options with our funds.
Additionally, I am concerned that I have not been receiving the internet speed I am paying for. I request a thorough investigation into this matter, as the service provided is unsatisfactory and does not meet my expectations based on your marketing promises.
Given that I have not received consistent service, I believe a service extension should not be the sole resolution. I kindly ask you to reconsider my request for a refund due to the inadequacies of the service.
I look forward to your prompt attention to these issues.