1 reviews | Active since Apr 2024
Complaint Against Zoom Fibre – Service Not Working Since 24 April 2026
I paid Zoom Fibre on 24 April 2026 for my fibre internet service. Since that day, my router has shown LOS (Loss of Signal) and the service has not worked at all.
I have repeatedly contacted Zoom Fibre via WhatsApp. Their consultants acknowledge the issue but keep making excuses about backlogs and maintenance delays. They also take a long time to respond, sometimes leaving me waiting for hours before giving vague updates. Even when they promised to escalate my case and mark it urgent, nothing has been resolved.
This failure has had serious consequences for me. I was unable to complete my exam because I ran out of mobile data, which I had to rely on since the fibre service I paid for was not working. Zoom Fibre’s negligence, slow responses, and poor communication directly impacted my academic progress.
I request that Zoom Fibre be held accountable for failing to deliver the service I paid for. Customers should not suffer due to their inefficiency, delays, and lack of timely action.
This lack of follow‑through further demonstrates the poor communication and service I have experienced. I expect accountability and urgent resolution, not empty promises.
This lack of follow‑through further demonstrates the poor communication and service I have experienced. I expect accountability and urgent resolution, not empty promises.