LS
Lisa S
1 reviews | Active since Jan 2016
24 Feb 2025, 11:43
Complaint about the wifi till today there is no help
I have reported my problem on the 13th of February till today my problem is not solved. I'm not happy at all with Zoom fibre.
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Replies (5)0
Replies (5)LS
Lisa S's updateReviewer Update
24 Feb 2025, 11:49Zoom fibre they don't care about their clients use their service at your own risk everyone in our Aria is complaining about their service how can you wait for 11 days without network while you have paid for that month . For them to come and replace there rooter it takes for ever I will never advice or refere anyone to use zoomfibre
LS
Lisa S's update24 Feb 2025, 11:49
Reviewer Update
Zoom fibre they don't care about their clients use their service at your own risk everyone in our Aria is complaining about their service how can you wait for 11 days without network while you have paid for that month . For them to come and replace there rooter it takes for ever I will never advice or refere anyone to use zoomfibre
Zoom fibre's replyOfficial
24 Feb 2025, 11:58Dear Lisa, thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
Zoom fibre's reply24 Feb 2025, 11:58
Official
Dear Lisa, thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
LS
Lisa S's updateReviewer Update
24 Feb 2025, 12:38Even on friday you promised to call in the afternoon but you did not call me. Please call to tell me when you are coming not to tell me about the ticket number that has been escalated
LS
Lisa S's update24 Feb 2025, 12:38
Reviewer Update
Even on friday you promised to call in the afternoon but you did not call me. Please call to tell me when you are coming not to tell me about the ticket number that has been escalated
LS
Lisa S's updateReviewer Update
24 Feb 2025, 15:24Finally it's been fixed thank u
LS
Lisa S's update24 Feb 2025, 15:24
Reviewer Update
Finally it's been fixed thank u
Zoom fibre's replyOfficial
24 Feb 2025, 16:33Good day , thank you for the update, we will contact you shortly and update you with the service extension. Kind Regards
Zoom fibre's reply24 Feb 2025, 16:33
Official
Good day , thank you for the update, we will contact you shortly and update you with the service extension. Kind Regards