******* company with zero customer service

Out of the blue, I was notified that I have to switch from Hola Data to Zoom Flex. Reluctantly, I agreed to the transition. Was assured that this would be a smooth transition and there would be minimal downtime. This was 2 weeks ago. I reiterated that I work from home and cannot be offline for extended periods of time.

I am yet to be reconnected. I am yet to be sent the correct package details. I am yet to make payment. My profile on their website is yet to be fixed. I am yet to be contacted by a representative and the manager.

Been calling them and sending emails almost everyday, only to be told "I'm sorry ma'm, but someone will contact you". What nonsense!!!

How does this company even manage day to day, when calling back a client who they inconvenienced to begin with is literally impossible?