LK
Le K

1 reviews | Active since Jul 2024

03 Dec 2024, 14:33

Come take your nonsense and refund us

Yet again horrible experience with robotic responses. The last time, I had to write a Hellopeter review for my internet to be repaired. So again two weeks without internet I am bad to review Zoom Fibre service. The last time the internet was out, no one gave us our credit, again we paid a full month for 0 service, and they keep saying they will call us and send a technician. The technicians don't even bother to come to our house even if they are working next door. I am so dissatisfied with Zoom fiber that it's not even funny anymore. Best they come and collect their useless modem and we can just sign up for LTE because they are useless as a whole company

0
Replies (2)
Zoom fibre
Zoom fibre's reply03 Dec 2024, 14:51
Official
Dear Le Kgowa, thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
LK
Le K's update05 Dec 2024, 13:37
Reviewer Update
As advised, please come and collect your modem we are good with your incompetence it has been way too long and you keep making empty promises. We no longer want your service, come collect your modem and refund us our money back. The next time I hear from your *********** staff, I will be visiting my lawyer to sue the hell out of Zoom fibre. I'm done negotiating with Zoom fibre