bogus technicians

I reported a WiFi issue (red light) and requested a technician to assist me. The technicians did come, but instead of attending to the ticket properly, they simply passed by my place without fixing anything. When I tried to call them while they were in the street, they looked at me as if I were crazy.It is very concerning to hear allegations that your technicians are asking customers for money in order to provide service. Am I also expected to pay a bribe before my issue is resolved? That is completely unacceptable. I rely on this WiFi connection for my work, and the lack of proper service is disrupting me heavily. If your staff do not want to work, then they should stay at home instead of wasting customers’ time. I demand that you send someone immediately to fix this issue as it was originally reported. This level of service is extremely disappointing, and I expect urgent action.