Bad Zoom fibre service

I have 2 months no assistance about connection they promised to send the technician untill today no technician. When i call they open new ticket and told me they will compensate my days and never did untill the closed the account and made me to pay again. That they wont s Help if i do not pay of which i paid again. Still no help its my second month no help. I openned 56 tickets. The service its so bad bad they close ticket and record its been fixed. They close chat while you still asking questions. I lost hope i need to be compensated from last month until dis day. You failed to send technician. U relay on switch off and on the device. And it do not help at all. Rude people at the end of the line