Bad Services Provider

I have been waiting for a technician to come check my router for the last 3 week now and I stayed the whole week without internet. I couldn’t even work for the whole week that I reported the the issue and I end up going to the office to do my work. Now I was advised by one off their consultant to do a payment via Mukuru because it reflects immediately but still I don’t have any internet connection. Now I have made another payment but it’s still offline no internet connection and all my appliances was internet. This is a poor service provider indeed From Zoom Flex am not happy at all and I would really appreciate be be reimbursed the week I didn’t have internet.