GZ
Ghislain Z
1 reviews | Active since May 2025
30 May 2025, 16:52
Bad services
treat customers How do ppl expect us to be happy when I paid for services that are not being rendered. It's been days since I have been having no internet connection. Despite calling and many email, they have failed to tend to my issue. I honestly don't recommend any one trusting them with Fibre connection. They are bad. Treat customers like poorly. No channel of communication. Maintenance would take 3 weeks to attend to you. I'm so going to get myself another service provider.
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Replies (2)0
Replies (2)
Zoom fibre's replyOfficial
30 May 2025, 17:11Dear Ghislain, thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
Zoom fibre's reply30 May 2025, 17:11
Official
Dear Ghislain, thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
GZ
Ghislain Z's updateReviewer Update
30 May 2025, 18:04Please train your agents properly. I have been requesting for someone from the head office to call me back, but they would blankly refuse. Most of them got no clue on how to assist a concerned customer. It's poor.
Like I said, you're leaving me with no choice but to change service provider.
Like I said, you're leaving me with no choice but to change service provider.
GZ
Ghislain Z's update30 May 2025, 18:04
Reviewer Update
Please train your agents properly. I have been requesting for someone from the head office to call me back, but they would blankly refuse. Most of them got no clue on how to assist a concerned customer. It's poor.
Like I said, you're leaving me with no choice but to change service provider.
Like I said, you're leaving me with no choice but to change service provider.