Bad service, please have a TURN AROUD TIME, and follow up with customer in time

This is a call for help, I have not had connection from the 4th of December and my subscription is for 30 days I report this since then but I have not had anyone giving me feedback as to what is going on. This not the first time having to escalate and things take forever to get fixed. Funny thing is every time I leave a review for the bad service il alway get a call from Zandile which I must say she is very good in making that call to find out what is wrong but bad in following up. She called on Thursday then promised to call back for feed back the very same day, it has been 5days now I am still out of connection and I haven’t been called back for feedback. This is really frustrating to have to always run to hello Peter to get help. I hate that I have to come here for bad reviews only but because I want help I am left with no choice. Zandile please tell me when I am I getting connected