1 reviews | Active since Feb 2019
BAD SERVICE FROM ZOOMFIBRE
I spoke to Zoom Fibre field worker in February she then advised there is someone using my address and that I should send my location and proof of residence, I did exactly that she advised a technician will come to my house to inspect till today. I then decided to contact the call centre and spoke to Kelebongile who requested for the same details of which I provided to her again and she advised someone is using my address, she then did a follow up and managed to sort the address issue out. She then advised me to place an order and make payment which is what I did on the 25 March 2025 and I was advised installation will take place with 5-7 days till today 22 April 2025 I'm still waiting for installation when ever I follow up I'm being told that the technicians will call me but I'm not getting any joy now I'm being told that my account is active and yet installation hasn't taken place at my house. I'm very dissatisfied with the service from Zoom, I then requested for a refund still they are giving a run around why can't Zoom send their technicians to come inspect at my premises to check if there was any installation done. I WANT MY REFUND THE SERVICE IS BAD
Please note that we are currently investigated and had to log a ticket with AEX systems as provisioning of account kept failing.
As soon as system can resolve the issue we will investigate again to what could be the issue.
Updates to follow
It's 19h15 I'm still waiting for feedback the green light is still flicking. I also spoke to customer service earlier and they advised that they have escalated to the technical team so I will receive a call from them I still haven't received call from them. I paid on the 25 March the router was installed yesterday after the review now it's not activated. The service is pathetic the FCR is very bad. Imagine waiting for so long then once the router has been install we have to wait again. I'm sick and tired can ZOOM SORT THIS OUT NOW!!!!
Please note that we are currently investigated and had to log a ticket with AEX systems as provisioning of account kept failing.
As soon as system can resolve the issue we will investigate again to what could be the issue.
Updates to follow
It's 19h15 I'm still waiting for feedback the green light is still flicking. I also spoke to customer service earlier and they advised that they have escalated to the technical team so I will receive a call from them I still haven't received call from them. I paid on the 25 March the router was installed yesterday after the review now it's not activated. The service is pathetic the FCR is very bad. Imagine waiting for so long then once the router has been install we have to wait again. I'm sick and tired can ZOOM SORT THIS OUT NOW!!!!