Bad service for the 2nd time.

Unfortunately this is the second time i am forced to use Zoom as there is no other fibre business for this area. I app**** thru your website a week ago for installation and activation with one of the isps listed for what i needed by Tuesday I still haven't received an email from Zoom or the ISP, i app**** directly with Cool ideas within a half an hour they contacted me my whole application was sorted by Wednesday morning i was informed i now need to wait for zoom to contact me for the installation process i am still waiting for contact from zoom and it is 3 days later! A total of 7 days already from the first application. I am really disheartened with this service as there is no other fibre provider for the area i am in.