PN
Precious N
1 reviews | Active since Jul 2024
16 Jul 2024, 12:00
Bad service
The service I am getting from this company is horrible. I got my connection on the 04/07/2024 but I can only connected in the room where the router is installed, immediately if I move to the next room it disconnects. I am still waiting for a call from the installation team to come and assist , I wonder if they reside in heaven.
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Replies (3)
Zoom fibre's replyOfficial
16 Jul 2024, 12:05Dear Precious Nkuna, thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
Zoom fibre's reply16 Jul 2024, 12:05
Official
Dear Precious Nkuna, thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
PN
Precious N's updateReviewer Update
22 Jul 2024, 16:04Till today I am still waiting for a technician, I just spoke to Lyall now on WhatsApp and she told me to by a WiFi extender, then she decided to change her mind and said she will log a ticket for me. I spoke to Zandile on the 12th she told me that she logged a ticket for what the hell is going on with this company?
PN
Precious N's update22 Jul 2024, 16:04
Reviewer Update
Till today I am still waiting for a technician, I just spoke to Lyall now on WhatsApp and she told me to by a WiFi extender, then she decided to change her mind and said she will log a ticket for me. I spoke to Zandile on the 12th she told me that she logged a ticket for what the hell is going on with this company?
Zoom fibre's replyOfficial
22 Jul 2024, 16:27Good day, trust you are well, thank you for the feedback we will contact you shortly and assist further. We apologize for the inconvenience.
Zoom fibre's reply22 Jul 2024, 16:27
Official
Good day, trust you are well, thank you for the feedback we will contact you shortly and assist further. We apologize for the inconvenience.