BM
Busi M
1 reviews | Active since Feb 2024
20 Jul 2024, 10:31
Bad service
They provide a very bad service their wifi every month gives a problem ,now it's so difficult to reach out to them their Whatsapp no people don't know what to do take long to respond with no help, transfer you to technical support wooow never keep up say they will come came later, you would swear it's at free service but I'm paying and I don't miss the payment date no no no their service is poor
Helpful (0)
Replies (7)0
Replies (7)
Zoom fibre's replyOfficial
22 Jul 2024, 07:45Good day Busiswa,thank you for review. Your feedback helps us do better.
We apologize for the experience. We are looking into this issue and hope to resolve it promptly and accurately.
Please expect a call shortly. Kind Regards Zoom Fibre team
Zoom fibre's reply22 Jul 2024, 07:45
Official
Good day Busiswa,thank you for review. Your feedback helps us do better.
We apologize for the experience. We are looking into this issue and hope to resolve it promptly and accurately.
Please expect a call shortly. Kind Regards Zoom Fibre team
BM
Busi M's updateReviewer Update
22 Jul 2024, 15:04Upto now I have not get helped now what must I do
BM
Busi M's update22 Jul 2024, 15:04
Reviewer Update
Upto now I have not get helped now what must I do
Zoom fibre's replyOfficial
22 Jul 2024, 15:08We have attempted to contact your line and it was unreachable we have sent you a direct email still no response from your end. Please provide us with an alternative number so we can assist you.
Zoom fibre's reply22 Jul 2024, 15:08
Official
We have attempted to contact your line and it was unreachable we have sent you a direct email still no response from your end. Please provide us with an alternative number so we can assist you.
BM
Busi M's updateReviewer Update
22 Jul 2024, 18:24My no and my email is still the same ove responded to your email as for the call that strange only 1 missed call I had by the way my daughter said the technician was here and did not fish said he will be back he is still not here bottom line I still don't have internet poor service wow I give you that ,customer service bad, even the technical side I'm very unhappy
BM
Busi M's update22 Jul 2024, 18:24
Reviewer Update
My no and my email is still the same ove responded to your email as for the call that strange only 1 missed call I had by the way my daughter said the technician was here and did not fish said he will be back he is still not here bottom line I still don't have internet poor service wow I give you that ,customer service bad, even the technical side I'm very unhappy
BM
Busi M's updateReviewer Update
22 Jul 2024, 18:25This time will look for another service provider this is enough
BM
Busi M's update22 Jul 2024, 18:25
Reviewer Update
This time will look for another service provider this is enough
BM
Busi M's updateReviewer Update
23 Jul 2024, 11:40Zoom what more must I do to get my wifi fixed
BM
Busi M's update23 Jul 2024, 11:40
Reviewer Update
Zoom what more must I do to get my wifi fixed
Zoom fibre's replyOfficial
23 Jul 2024, 14:26Good day Busi, thank you for the feedback, we will contact you shortly and assist further
Zoom fibre's reply23 Jul 2024, 14:26
Official
Good day Busi, thank you for the feedback, we will contact you shortly and assist further